SolarScope
A video appointment with a technician
You have used telemedicine. This is that, for your solar system.
Some faults are far easier to show than to describe. On a SolarScope appointment you walk outside with your phone, point the camera at the array, the inverter or the tank, and a technician looks at it with you and works out what is wrong.
- Runs in your normal phone browser. Nothing to download.
- The technician already knows which system is yours, so nobody spends the first five minutes reading serial numbers off a label.
- If we cannot tell from video, it becomes a visit and the fee comes off that instead.
Four steps, no app, no waiting for a truck
The whole thing runs in the browser on the phone you already have.
Book a time
Call the office and we find a slot. Tell us what you are seeing and which system it is, and we pull up your record before the call.
Open the link
At the appointment time you tap a link in your normal phone browser. No download, no account to set up, no password to remember.
Walk outside
You point the camera at whatever is bothering you. The array, the inverter, the monitoring screen, the pool pump, the tank. The technician looks with you.
Get the answer
You leave the call knowing what is wrong and what it takes to fix it. If it needs hands on the equipment, it becomes a visit and the fee comes off that.
Good on video, and what still needs a visit
We would rather tell you up front than have you find out after you have paid.
Good on video
Things a technician can see, hear, or read off a screen with you.
- An inverter showing a light, a code, or an error message
- A monitoring app that says the system is offline or producing less than it should
- A pool heating system that is not warming the pool, or is dripping
- A solar hot water system that has stopped heating, or is making noise
- A smell, a noise, or something that looks wrong
- A system that came with the house, walked through with someone who knows it
- Whether a service visit is actually needed, before you book one
Needs a visit
Things nobody can settle through a camera, and we will not pretend to.
- Anything that needs a meter on the equipment
- The physical condition of wiring, connectors, and roof penetrations
- A leak that has to be traced to its source
- Anything behind a cover or inside an enclosure
- Whether the installation meets current code
One price, and it comes off the repair
SolarScope is the cheaper way to find out what is wrong. A service call starts at $274 for the first hour.
One SolarScope appointment with an AllSolar technician. Booked through the office, paid after the call.
Member pricing on every SolarScope appointment, on top of the onsite benefits your plan already carries. See the plans.
Call the office and we will find a time
Appointments run Monday to Friday, 8 to 5, and we will arrange an evening or weekend time if that suits you better. Have your phone charged and be at the property, because the whole point is walking outside and looking.
Request a time from your free Solar Home account and the technician opens your record before the video starts, so the equipment is already known. You can also call the office and we will find a time with you.
Prefer to write it down first? The remote support request form reaches the same office, and we will suggest a SolarScope if it is the right fit.
SolarScope questions, answered
Do I need to download an app?
No. SolarScope runs in the browser already on your phone. You tap a link at the appointment time and you are in. Any phone with a camera and a web browser works.
Where is SolarScope available?
SolarScope is a remote service, so it is available to solar owners anywhere in Florida. If it turns out someone has to be there, inside our 17 counties that is us, and the fee comes off the visit. Outside them we hand you everything we established on the call and can refer an independent provider when you authorize it.
Will the technician tell me my system is healthy?
No, and be careful of anyone who does from a screen. A video appointment tells you what can be seen and read. It is not a physical inspection and it cannot establish the condition of the equipment on your roof.
What if the technician cannot tell from video?
Then it becomes a visit and the SolarScope fee comes off that instead. You never pay for a call that could not answer the question.
Does it matter who installed the system?
No. We look at systems we did not install every day, including systems whose installer is no longer in business.
Will you ask me to open anything or go on the roof?
Never. Everything on a SolarScope is done from the ground with the camera. If a step needs a licensed contractor, we say so and stop.
How do I pay?
The office invoices you after the appointment, the same way as any other AllSolar service. Nothing is charged before the call, and nothing is charged without your approval.
Start with your free Solar Home record
Your free Solar Home account keeps your equipment, warranties, monitoring, documents, appointments, and service history in one secure place. AllSolar Cares adds ongoing support, monitoring, inspections, member pricing, and a licensed Florida contractor that can actually fix the problem.
Solar Home is free for every Florida homeowner. AllSolar Cares memberships and onsite membership benefits are available for eligible properties in our 17 county service area. Outside those counties we offer professional remote solar support statewide.