Professional Service Terms

AllSolar Energy, Inc. · Effective date: July 9, 2026

These Professional Service Terms apply to one time professional services performed by AllSolar Energy, Inc. ("AllSolar," "we," "us"), a Florida licensed contractor (licenses CVC056660 and EC13005027) located at 4205 St Johns Parkway, Sanford, FL 32771. They cover diagnostics, repairs, Removal and Reset, panel cleaning, critter guard, and other individual services across the four system categories we work on: solar electric (PV), battery storage, solar pool heating, and solar hot water. We service systems we did not install. These terms are separate from the Membership Terms that govern AllSolar Cares plans.

Scope is approved before work begins

Every professional service starts with a defined scope of work that you approve before we begin. If we find additional work is needed once we are on site, we stop, explain what we found, and get your approval before doing anything beyond the approved scope. We do not perform and bill surprise work.

How pricing works

Professional services are priced one of three ways, and we tell you which one applies before you commit:

• Quote. We prepare a written quote for the specific work on your system, and you approve it before we schedule the work.
• Office review before payment. For some services, our office reviews the details of your system and request first, then confirms the price with you before any payment is taken.
• Approved fixed price. Some standard services carry an approved fixed price, including published member pricing where your AllSolar Cares plan applies. The price is confirmed to you before scheduling.

If you are an AllSolar Cares member, eligible plan discounts and credits are applied to professional services as described in the Membership Terms.

Deposits

Some services require a deposit before we order materials or reserve crew time. When a deposit applies, the amount and whether it is refundable are disclosed to you in writing before you pay anything. Refundability is stated per service at the time of quote, because it depends on the work, for example whether materials have already been ordered.

Scheduling

Scheduling is subject to availability. We give you an appointment window and keep you informed, including a text when your technician is on the way if you have opted in to text messages. Weather, safety conditions, and prior jobs running long can move an appointment; if that happens, we contact you to reschedule. Response times are not guaranteed.

Access and safety

• An adult must be available to provide access to the property at the scheduled time, and pets should be secured.
• We may need access to your roof, attic, electrical panel, pool equipment pad, or water heater, depending on the service.
• Our technicians follow safety standards for roof and electrical work. We may pause or stop work if conditions are unsafe, such as lightning, high winds, or an unstable roof, and reschedule the remainder.
• If we find a hazard on your system, we will tell you about it even if fixing it is outside the approved scope.

Permits and engineering

Some work requires permits or engineering under Florida law and local building codes. When they are required, permits and engineering are quoted separately and are not included in the base service price unless your quote says so.

Workmanship warranty

Our workmanship warranty for each service is provided in writing with your work order, so you always know exactly what is covered and for how long before the work is done. Equipment itself is covered by the manufacturer's warranty, not by us; manufacturer charges, processing requirements, and coverage decisions belong to the manufacturer. Roof repairs, storm damage, and replacement equipment are covered only when they are part of the approved scope in writing.

Payment terms

• Payment is due when the work is completed unless your quote or work order states different terms in writing.
• We accept the payment methods listed on your invoice, and you can pay your technician on site or through the secure payment link we send.
• If a balance remains unpaid, we may pause further scheduled work and follow up with you until it is resolved.

Estimates and findings

Diagnostic findings and repair recommendations reflect the condition of your system at the time of the visit. Solar equipment ages and conditions change, so quotes are valid for the period stated on the quote itself.

Statewide remote support

Remote support is a separately requested professional service and is not an AllSolar Cares membership. Remote support does not include onsite membership benefits, guaranteed repair, guaranteed restoration of monitoring, or guaranteed manufacturer action. The available scope depends on the system, equipment, account access, manufacturer participation, communications condition, and information supplied by the homeowner.

Remote support is available to Florida homeowners statewide, including homeowners outside AllSolar's 17 county membership service area. A free Solar Home account is also available statewide and is not a membership.

What remote support can cover

• Solar Home setup assistance
• Monitoring account recovery
• Monitoring reconnection after an internet provider, router, network name, or password changes
• Ownership transfer assistance
• Communication and monitoring review
• Manufacturer support coordination
• RMA assistance
• Alert and error review
• System information organization
• Preparation for an onsite contractor

Limits of a remote review

Remote observations are limited to the information and access available at the time of review. Some conditions cannot be diagnosed or corrected remotely. AllSolar may recommend an onsite inspection or service visit when remote information is incomplete, a safety issue may exist, or physical work is required.

Remote support never asks you to do the work yourself. We will not direct you to open energized equipment, bypass safety equipment, perform electrical work, climb onto a roof, or undertake any work that requires a licensed contractor.

Manufacturers, warranties, and RMAs

RMA approval, warranty coverage, replacement equipment, shipping, labor, and reimbursement are controlled by the manufacturer and are not guaranteed by AllSolar.

Authorization to contact providers on your behalf

The homeowner authorizes AllSolar to communicate with the applicable monitoring provider, equipment manufacturer, warranty administrator, or distributor only to the extent reasonably necessary for the requested support. Additional authorization or proof of ownership may be required.

Pricing

There is no published fixed price for remote support. Some of what homeowners ask for is free through the manufacturer, and we will tell you when that is the case. Where AllSolar assistance is required, the office confirms the scope and the price with you, and nothing is charged before you approve it.

Changes to these terms

If we update these terms, we will post the new version on this page with a new effective date. The terms in effect when you approve a scope of work are the ones that apply to that work.

Contact us

AllSolar Energy, Inc.
4205 St Johns Parkway, Sanford, FL 32771
Phone: 866-412-4218
Email: info@allsolarenergy.com
Florida licenses CVC056660 and EC13005027

AllSolar Cares is a service and membership program provided by AllSolar Energy, Inc., Florida licenses CVC056660 and EC13005027.