Become an AllSolar service partner

1. A homeowner asks us for help. They arrive through our statewide support pages, or they call the office.
2. We try remote first. A good share of these turn out to be a monitoring or communication problem that does not need anybody onsite, and we resolve those ourselves.
3. If it needs hands, and they are outside our 17 counties, we ask the homeowner whether they want us to pass the request to an independent provider. If they say no, nothing goes anywhere.
4. We send you the request. ZIP code, system category, what is needed, and their contact details, along with anything useful we established remotely.
5. You accept or decline. Either is fine and we track both, so we can see who is actually covering which counties.
6. You deal directly with the homeowner from that point: your quote, your schedule, your contract, your warranty.
7. We record the outcome and follow up with the homeowner about how it went.

Customer authorization comes first, always. Nothing about a homeowner reaches a provider unless that homeowner has explicitly authorized it, on a form that says in plain language what the provider is and is not. We keep a record of the exact wording they agreed to.

What may be shared with an accepting provider: the property ZIP code, the system category, the work needed, the homeowner's description of the problem, their contact details and preferred contact method, and anything relevant we established remotely, such as error history or equipment details.

What is never shared: monitoring credentials of any kind, payment details, financing documents, and anything a homeowner gave us for a different purpose.

Business relationships are disclosed. If we have a commercial relationship with a provider that could affect which one a homeowner hears about, we disclose it to that homeowner at the time of the referral. We are not going to run undisclosed paid placement.