Privacy Policy

AllSolar Energy, Inc. · Effective date: August 27, 2026 · Policy version 2026-08-27

This Privacy Policy describes how AllSolar Energy, Inc. ("AllSolar," "we," "us," or "our") collects, uses, and protects your information. AllSolar Energy Inc is a Florida licensed contractor (licenses CVC056660 and EC13005027) located at 4205 St Johns Parkway, Sanford, FL 32771.

What this policy covers

• The allsolarcares.com website.
• The my.allsolarenergy.com customer portal.
• Solar Home, our free customer product for Florida homeowners.
• AllSolar Cares membership.
• Professional remote support, requested separately from membership.
• Our service operations, including appointments, work performed, and billing.
• Independent provider referrals, when you specifically authorize one.
• Eligibility, mapping, and routing used to determine where memberships are available.
• First party funnel analytics, which are designed to hold no personal information.

Solar Home is free and available to Florida homeowners statewide. AllSolar Cares memberships and onsite membership benefits are available only for eligible properties within our 17 county Florida service area. Florida homeowners outside the membership service area may separately request professional remote support.

Information we collect

• Name and contact information, such as your name, phone number, and email address.
• Account and identity information used to create and secure your Solar Home account and to confirm that you are the homeowner for a property.
• Service address and property information, including the property you enroll or ask us to review.
• Equipment, system, monitoring, production, alert, warranty, and service information for the systems at your property. This covers the categories we service: solar electric (PV), battery storage, solar pool heating, and solar hot water.
• Appointments, service history, receipts, documents, and support requests.
• Remote support descriptions and diagnostic information you provide when you request remote support, including your own description of the problem.
• Monitoring account and access information that you choose to supply so we can review or reconnect your monitoring.
• Manufacturer case and RMA information relating to a warranty or replacement matter.
• Independent provider referral requests and your authorization to share them.
• Partner application information from businesses applying to be listed, including licensing, insurance, trade experience, and service territory information.
• Eligibility search information, meaning the service address or ZIP code you enter to check whether membership is available.
• Basic technical and security information, including IP address and browser information, where it is actually collected with a request or a form submission.
• Privacy safe first party funnel events, described below.
• Payment information is processed by our payment provider (Stripe). We do not store your full card number on our systems.

How we use your information

• To create and secure your account.
• To match you with the correct property.
• To conduct human review when a property match is ambiguous.
• To display your Solar Home information.
• To provide membership and service operations, including scheduling, performing, and following up on work.
• To determine geographic eligibility and whether Extended Range Coverage is required.
• To provide the remote support you request.
• To communicate with monitoring providers and manufacturers when you authorize it.
• To assist with manufacturer cases and RMAs.
• To share a referral request with an independent provider when you specifically authorize it.
• To measure our acquisition and activation funnels without placing personal information in funnel events.
• To prevent fraud, protect accounts, maintain security, and comply with law, licensing, and warranty obligations.

Checking membership eligibility, and the third party services involved

When you enter a service address to check membership eligibility, the address is transmitted to third party geocoding and routing services, currently OpenStreetMap Nominatim and OSRM, to identify the county and estimate route distance from our Sanford field operations headquarters. AllSolar uses this information to return an eligibility decision. AllSolar does not sell the submitted address or use it for unrelated marketing. The eligibility system is designed to retain the resulting eligibility decision and limited audit information rather than placing the full address in funnel analytics. The third party services may process technical request information under their own privacy practices.

A ZIP code alone may give you a preliminary county answer. A full service address is needed before we can confirm whether Extended Range Coverage applies.

Monitoring providers and manufacturers

When you authorize it, we may share information with monitoring providers, equipment manufacturers, warranty administrators, distributors, and service platforms, to the extent reasonably necessary to supply the support you requested or to maintain your account with those providers.

AllSolar does not control a manufacturer's warranty or RMA decision. RMA approval, warranty coverage, replacement equipment, shipping, labor, and reimbursement are controlled by the manufacturer and are not guaranteed by AllSolar.

Independent provider referrals

If your property is outside our membership service area and the work needs somebody physically there, you may ask us to refer your request to an independent service provider.

We share your request only after you give specific authorization for that referral. That authorization is separate from accepting these terms and separate from any marketing consent. When you authorize it, we may send the independent provider your contact information, service address, system information, and your description of the requested work.

An independent provider is not an employee, agent, branch, or subcontractor of AllSolar unless a separate written agreement expressly states otherwise. Independent providers do not honor AllSolar Cares membership benefits, pricing, credits, warranties, or service obligations.

Solar Home and property matching

Solar Home may match your account to a property using our customer and property records. Where a match is ambiguous, for example when more than one household is associated with the same email address or the names do not agree, the match is held for human review rather than granted automatically. A failed or ambiguous match does not expose another homeowner's property.

Analytics

We use first party funnel analytics to understand visits, eligibility checks, Solar Home activation, and membership conversion. These are our own records; we do not use them to build an advertising profile of you.

Funnel analytics are designed not to contain names, email addresses, telephone numbers, complete service addresses, customer identifiers, free text problem descriptions, equipment serial numbers, monitoring credentials, manufacturer case numbers, or RMA numbers. The events record what kind of thing happened, not who it happened to.

Text messaging (SMS) and your consent

Marketing text messages are optional. Consent to receive marketing texts is requested separately, is not selected by default, and is never bundled with accepting terms or completing a purchase.

Buying a membership, using Solar Home, requesting remote support, or asking for a referral is never conditioned on agreeing to marketing messages.

Message and data rates may apply. Message frequency varies. Reply STOP to stop and HELP for help. We do not sell or share mobile numbers with third parties for their own marketing.

Data retention

• Privacy safe funnel analytics are generally retained for one year.
• Closed remote support and referral intake records are generally retained for two years, unless a longer period is reasonably necessary for an active matter, a legal obligation, a dispute, fraud prevention, or a service record.
• Membership, service, and billing records are retained as long as needed to run your account and to meet our legal, licensing, warranty, and tax obligations.

Removal on these schedules is carried out by our office as a reviewed process rather than automatically by the system.

Data security

We use reasonable administrative and technical safeguards to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

Your choices

• You may reply STOP to any marketing text to stop receiving them.
• You may ask us what information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep.
• You may withdraw an independent provider authorization by contacting the office. Withdrawal does not undo a referral already sent.
• You may ask the office to review an eligibility or route distance result you disagree with.

Children

Our services are intended for property owners and are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy. The effective date and policy version above will change when we do. Where our systems support it, the policy version in effect is stored alongside consents you give, so what you agreed to can be identified later.

Contact us

AllSolar Energy, Inc.
4205 St Johns Parkway, Sanford, FL 32771
Phone: (866) 412-4218