Membership Terms

AllSolar Energy, Inc. · Effective date: August 1, 2026

These Membership Terms ("Terms") apply to the allsolarcares.com website, the AllSolar Cares membership program, and the AllSolar Energy text messaging program. AllSolar Cares is a service and membership program provided by AllSolar Energy Inc ("AllSolar," "we," "us"), a Florida licensed contractor (licenses CVC056660 and EC13005027) located at 4205 St Johns Parkway, Sanford, FL 32771. By using this website, joining a plan, or opting in to text messages, you agree to these Terms.

The 2026 membership plans

Three plans are offered under the 2026 program. Each plan includes the benefits published on the plans page at the time of your enrollment, plus the defined benefits below. Whether a specific item of work, part, or product is eligible for a discount or credit is determined by our office at the time of quote.

Care Basic 2026

• $15 monthly or $149 annually.
• 5% discount on eligible repair labor and upgrades.

Care Plus 2026

• $29 monthly or $299 annually.
• 10% discount on eligible repair labor.
• 7% discount on eligible parts, batteries, critter guard, panel cleaning, and upgrades.
• One diagnostic visit per active membership year at $99 off published member pricing; additional visits in the same membership year are at published member pricing.

Care Elite 2026

• $49 monthly or $499 annually.
• 10% discount on eligible repair labor.
• $150 annual system service credit applied to your enrolled system: panel cleaning for solar electric, a flow, valve, and leak service for solar pool heating, or an anode, element, freeze protection, or descale service for solar hot water.
• $100 annual upgrade credit after 12 consecutive paid months.
• One waived standard diagnostic visit per active membership year.
• One basic leak repair included each active membership year, covering one accessible fitting or coupling. Panel or collector replacement and major re plumbing are quoted separately, with your member discount applied.

Benefit rules

• Benefits apply per active membership year and only while your membership is active and paid.
• Benefits do not accumulate or roll over from one membership year to the next.
• Unused benefits have no cash value and are not redeemable for cash, credit, or refund.
• Benefits are not transferable between people or properties without our written approval.
• Discounts and credits apply only to eligible items as determined by our office and cannot be combined with other offers unless we say so in writing.

What membership is not

Membership covers the benefits described in your plan. It is not an insurance policy, an equipment warranty, or a guarantee of system production. Response times are not guaranteed, and priority and scheduling benefits are subject to availability.

Exclusions

Unless separately approved in writing, membership does not include:

• Parts and materials.
• Repair labor beyond the stated discounts of your plan.
• Permits and engineering.
• Roof repairs.
• Removal and Reset of panels for roof replacement.
• Replacement equipment.
• Storm damage.
• Manufacturer charges.

Work outside your membership benefits is available as a professional service under our Professional Service Terms and is always quoted and approved by you before we perform it.

Geographic eligibility

AllSolar Cares memberships and onsite membership benefits are available only for eligible properties located inside AllSolar Energy's 17 county Florida service area: Seminole County, Orange County, Volusia County, Lake County, Osceola County, Brevard County, Marion County, Sumter County, Polk County, Pasco County, Hernando County, Citrus County, Pinellas County, Hillsborough County, Manatee County, Flagler County, Alachua County. Eligibility is determined from the verified service address of the property where the enrolled system is installed, not from a billing address or a mailing address.

A free Solar Home account at my.allsolarenergy.com is available to homeowners throughout Florida and is not a membership. Professional remote solar support is also available to homeowners throughout Florida and is a separately requested professional service, not a membership benefit. Neither includes onsite membership benefits.

Membership remains subject to property accessibility, safety, system type, serviceability, and the applicable plan terms. Being inside a named county does not by itself guarantee that every address can be served.

If a property becomes ineligible

If an enrolled property becomes ineligible for onsite membership benefits, or if AllSolar determines that the property was enrolled in error outside the eligible service area, AllSolar will cancel the affected membership and provide a prorated refund for the unused portion of the paid membership period during which onsite membership benefits are unavailable. Any refund is reviewed and issued by the office. This geographic refund right is separate from, and does not reduce, any rights available under the 60 day satisfaction policy.

Changing your service address

Membership eligibility is tied to the enrolled property. It does not transfer automatically to another property. A new service address must be evaluated before membership benefits transfer. If the new property is outside the membership service area or is otherwise ineligible, AllSolar will cancel the membership and provide a prorated refund for the unused paid membership period.

Additional systems at the property

Care Plus 2026 and Care Elite 2026 include one solar system at the service address. Each additional solar system at the same property, counted as solar electric (PV, including any battery), solar pool heating, and solar hot water, requires Additional System Coverage, displayed with its price before enrollment and billed on the same cadence as your membership. You tell us which systems are at the property when you enroll. AllSolar confirms them at the first onsite visit, and if the systems found differ from those enrolled, the office contacts you before any change to your billing. Care Basic 2026 covers every system at the property at no additional charge.

Extended Range Coverage

A property more than 51 route miles from the AllSolar Energy field operations headquarters in Sanford, Florida requires Extended Range Coverage. Route miles are driving distance, not straight line distance. AllSolar determines whether Extended Range Coverage is required from the verified service address and displays any required coverage and its price before enrollment. If a route distance cannot be calculated reliably, or the result is too close to the threshold to determine confidently, AllSolar does not complete the enrollment automatically and the office confirms eligibility with you.

Extended Range Coverage remains available to new members and is added to whichever plan you choose. It is not a separate plan, it is not optional where it is required, and it is not a charge you are asked to assess for yourself. Where it is required, its price is displayed before payment and it is billed on the same cadence as your membership.

Route distance is calculated using a standard driving route between AllSolar Energy's field operations headquarters in Sanford, Florida and the verified service address. Sanford is the origin because AllSolar trucks, equipment, and daily field routes originate there. AllSolar maintains other offices, facilities, employee locations, and temporary crew locations; none of them change this calculation. If a driving route cannot be determined automatically for your address, our office confirms the result with you before enrollment rather than estimating it.

If a route calculation changes later

For an existing member, a later mapping, routing, or provider calculation change does not add an immediate midterm charge.

If the same enrolled property is later calculated at more than 51 route miles from the Sanford field operations headquarters, AllSolar may require Extended Range Coverage beginning with your next renewal, after giving you advance notice. If you do not accept the required coverage, the membership may be cancelled at renewal without an early cancellation penalty.

You may ask our office to review a route calculation you disagree with.

Legacy Members

Members who enrolled before the launch of the 2026 program are Legacy Members. Legacy Members keep the benefits and pricing of their original plan, including benefits and plan structures no longer offered to new members. Legacy benefits are defined by the original membership agreement in effect when you enrolled, not by the 2026 plan descriptions on this website. Our office confirms legacy plan details when you request service. Legacy Members can start at Member Help.

Extended Range Coverage is not a legacy only item. It is part of the current 2026 program, it applies to new enrollments, and it is described in the Extended Range Coverage section above. Nothing in this section should be read to mean that Extended Range Coverage has been withdrawn or that it applies only to members who enrolled before 2026.

If a legacy provision conflicts with the current service area, AllSolar will review the membership with you rather than changing it automatically. We do not silently remove, reduce, or rewrite benefits already promised to an existing member.

Billing, renewal, and cancellation

• Memberships renew automatically on the billing cadence you select, monthly or yearly, until cancelled.
• You may cancel at any time, either self service through your account or by contacting our office by phone or email.
• When you cancel, your benefits continue through the end of the period you have already paid for. We do not prorate partial periods unless required by law.
• All plans include a 60 day satisfaction policy from your initial purchase. The satisfaction policy protects your membership payment, not free services: any refund issued under it is reduced by the standard, nonmember price of included benefits already used, including any waived standard diagnostic visit ($349 standard value), any Care Plus diagnostic visit discount used ($99 value), any system service credit amount used, any included leak repair performed, and any member discounts received during the refunded period.
• Included benefit eligibility on monthly billing: the waived standard diagnostic visit (Care Elite), the Care Plus diagnostic visit discount, the annual system service credit, and the included leak repair (Care Elite) become available after 60 days of consecutive active paid membership when billing monthly. Annual billing plans have these benefits available immediately. The annual remote system health review, member pricing, discounts, and support benefits are available from day one on every plan.

Text messaging program (SMS Terms)

AllSolar Energy sends service related text messages, such as appointment scheduling, technician arrival, and service status updates, to customers who have opted in.

• How you opt in: by submitting a form on our websites, such as the service request form, with the SMS consent box checked. Consent to receive text messages is not a condition of purchasing any goods or services.
• Message frequency varies depending on your service activity.
• Message and data rates may apply. Contact your wireless provider for details about your messaging plan.
• Opt out: reply STOP to any message to cancel. You will receive one final message confirming your opt out, and no further messages will be sent.
• Help: reply HELP to any message, call 866-412-4218, or email info@allsolarenergy.com.
• Carriers are not liable for delayed or undelivered messages.

Services performed under membership

Service visits, inspections, and repairs are performed by AllSolar Energy Inc under Florida licenses CVC056660 and EC13005027. Any work beyond the scope of your membership benefits will be quoted and approved by you before we perform it.

Website use

The content on allsolarcares.com is provided for general information about our services. You agree not to misuse the website, attempt to disrupt it, or submit false or misleading information through our forms.

Limitation of liability

To the fullest extent permitted by Florida law, AllSolar's liability related to the website or membership program is limited to the amounts you paid for the membership during the twelve months before the claim arose. Nothing in these Terms limits rights you have under Florida consumer protection law.

Changes to these Terms

If we update these Terms, we will post the new version on this page with a new effective date. Continued use of the website or program after changes take effect constitutes acceptance of the updated Terms.

Contact us

AllSolar Energy, Inc.
4205 St Johns Parkway, Sanford, FL 32771
Phone: 866-412-4218
Email: info@allsolarenergy.com

AllSolar Cares is a service and membership program provided by AllSolar Energy, Inc., Florida licenses CVC056660 and EC13005027.